XP SP3 client will not detect approved updates

have 2 xp clients updated sp3 using the windowsxp-kb936929-sp3-x86-enu.exe network installation package (file version 6.2.0029.0 (srv03_qfe.031113-0918)). when pcs connect wsus 3.0 server shows several approved updates as not applicable. in wsus console, these pcs show 4 updates installed when know there more packages need installed. 4 updates installed microsoft silverlight(kb957938), update silverlight (kb957938), microsoft .net framework 2.0 (kb829019) , msxml 6.0 rtm security update (925673).

one example ie 7 update classified update rollup which approved install deadline has passed. of other xp sp3 clients have accepted update and ie was upgraded. example windows malicious software removal tool - january 2009 (kb890830) approved deadline.

steps have taken resolve issue. on pc, stopped au service , deleted software distribution folder. restarted au service , ran wuauclt.exe /resetauthorization /detectnow 



thanks,
craig ballew

_______________________________________________
the contents of pc's windowsupdate.log are:



2009-01-19 17:35:00:032 1036 128 misc ===========  logging initialized (build: 7.1.6001.65, tz: -0500)  ===========
2009-01-19 17:35:00:032 1036 128 misc   = process: c:\windows\system32\svchost.exe
2009-01-19 17:35:00:032 1036 128 misc   = module: c:\windows\system32\wuaueng.dll
2009-01-19 17:35:00:032 1036 128 service *************
2009-01-19 17:35:00:032 1036 128 service ** start **  service: service startup
2009-01-19 17:35:00:032 1036 128 service *********
2009-01-19 17:35:00:032 1036 128 agent   * wu client version 7.1.6001.65
2009-01-19 17:35:00:047 1036 128 agent   * base directory: c:\windows\softwaredistribution
2009-01-19 17:35:00:047 1036 128 agent   * access type: no proxy
2009-01-19 17:35:00:047 1036 128 agent   * network state: connected
2009-01-19 17:35:00:063 1036 624 agent ***********  agent: initializing windows update agent  ***********
2009-01-19 17:35:00:063 1036 624 agent ***********  agent: initializing global settings cache  ***********
2009-01-19 17:35:00:063 1036 624 agent   * wsus server: http://evag-wsus
2009-01-19 17:35:00:063 1036 624 agent   * wsus status server: http://evag-wsus
2009-01-19 17:35:00:063 1036 624 agent   * target group: (unassigned computers)
2009-01-19 17:35:00:063 1036 624 agent   * windows update access disabled: no
2009-01-19 17:35:00:282 1036 128 report ***********  report: initializing static reporting data  ***********
2009-01-19 17:35:00:282 1036 128 report   * os version = 5.1.2600.3.0.65792
2009-01-19 17:35:00:344 1036 128 report   * computer brand = dell inc.               
2009-01-19 17:35:00:344 1036 128 report   * computer model = optiplex gx280              
2009-01-19 17:35:00:344 1036 128 report   * bios revision = a03
2009-01-19 17:35:00:344 1036 128 report   * bios name = phoenix rom bios plus version 1.10 a03
2009-01-19 17:35:00:344 1036 128 report   * bios release date = 2004-09-17t00:00:00
2009-01-19 17:35:00:344 1036 128 report   * locale id = 1033
2009-01-19 17:35:02:438 1152 400 misc ===========  logging initialized (build: 7.1.6001.65, tz: -0500)  ===========
2009-01-19 17:35:02:438 1152 400 misc   = process: c:\windows\system32\wuauclt.exe
2009-01-19 17:35:02:438 1152 400 misc   = module: c:\windows\system32\wuaueng.dll
2009-01-19 17:35:02:438 1152 400 dtastor default service au {00000000-0000-0000-0000-000000000000}
2009-01-19 17:35:02:485 1152 400 dtastor default service au {9482f4b4-e343-43b6-b170-9a65bc822c77}
2009-01-19 17:35:02:485 1036 624 agent warning: failed read service id re-registration 0x80070002
2009-01-19 17:35:02:485 1036 624 agent warning: missing service entry in backup data store; cleaning up
2009-01-19 17:35:02:485 1036 624 dnldmgr download manager restoring 0 downloads
2009-01-19 17:35:02:516 1036 624 au ###########  au: initializing automatic updates  ###########
2009-01-19 17:35:02:532 1036 624 au   # wsus server: http://evag-wsus
2009-01-19 17:35:02:532 1036 624 au   # detection frequency: 2
2009-01-19 17:35:02:532 1036 624 au   # approval type: scheduled (policy)
2009-01-19 17:35:02:532 1036 624 au   # scheduled install day/time: every day @ 20:00
2009-01-19 17:35:02:532 1036 624 au   # auto-install minor updates: yes (policy)
2009-01-19 17:35:02:547 1036 624 au setting au scheduled install time 2009-01-20 01:00:00
2009-01-19 17:35:02:547 1036 624 au au finished delayed initialization
2009-01-19 17:35:02:547 1036 624 au triggering au detection through detectnow api
2009-01-19 17:35:02:547 1036 624 au triggering online detection (non-interactive)
2009-01-19 17:35:02:547 1036 128 au #############
2009-01-19 17:35:02:547 1036 128 au ## start ##  au: search updates
2009-01-19 17:35:02:547 1036 128 au #########
2009-01-19 17:35:02:547 1036 128 au <<## submitted ## au: search updates [callid = {dbb40182-2753-48f1-bf7f-8433dfdfc13d}]
2009-01-19 17:35:02:547 1036 3a8 agent *************
2009-01-19 17:35:02:547 1036 3a8 agent ** start **  agent: finding updates [callerid = automaticupdates]
2009-01-19 17:35:02:547 1036 3a8 agent *********
2009-01-19 17:35:02:547 1036 3a8 agent   * online = yes; ignore download priority = no
2009-01-19 17:35:02:547 1036 3a8 agent   * criteria = "ishidden=0 , isinstalled=0 , deploymentaction='installation' , isassigned=1 or ishidden=0 , ispresent=1 , deploymentaction='uninstallation' , isassigned=1 or ishidden=0 , isinstalled=1 , deploymentaction='installation' , isassigned=1 , rebootrequired=1 or ishidden=0 , isinstalled=0 , deploymentaction='uninstallation' , isassigned=1 , rebootrequired=1"
2009-01-19 17:35:02:547 1036 3a8 agent   * serviceid = {3da21691-e39d-4da6-8a4b-b43877bcb1b7}
2009-01-19 17:35:04:813 1036 3a8 misc validating signature c:\windows\softwaredistribution\selfupdate\default\wuident.cab:
2009-01-19 17:35:04:813 1036 3a8 misc  microsoft signed: yes
2009-01-19 17:35:04:828 1036 3a8 misc validating signature c:\windows\softwaredistribution\selfupdate\default\wsus3setup.cab:
2009-01-19 17:35:04:828 1036 3a8 misc  microsoft signed: yes
2009-01-19 17:35:04:844 1036 3a8 setup ***********  setup: checking whether self-update required  ***********
2009-01-19 17:35:04:844 1036 3a8 setup   * inf file: c:\windows\softwaredistribution\selfupdate\default\wsus3setup.inf
2009-01-19 17:35:04:844 1036 3a8 setup update not required c:\windows\system32\cdm.dll: target version = 7.1.6001.65, required version = 7.1.6001.65
2009-01-19 17:35:04:844 1036 3a8 setup update not required c:\windows\system32\wuapi.dll: target version = 7.1.6001.65, required version = 7.1.6001.65
2009-01-19 17:35:04:844 1036 3a8 setup update not required c:\windows\system32\wuapi.dll.mui: target version = 7.1.6001.65, required version = 7.1.6001.65
2009-01-19 17:35:04:844 1036 3a8 setup update not required c:\windows\system32\wuauclt.exe: target version = 7.1.6001.65, required version = 7.1.6001.65
2009-01-19 17:35:04:844 1036 3a8 setup update not required c:\windows\system32\wuaucpl.cpl: target version = 7.1.6001.65, required version = 7.1.6001.65
2009-01-19 17:35:04:844 1036 3a8 setup update not required c:\windows\system32\wuaucpl.cpl.mui: target version = 7.1.6001.65, required version = 7.1.6001.65
2009-01-19 17:35:04:844 1036 3a8 setup update not required c:\windows\system32\wuaueng.dll: target version = 7.1.6001.65, required version = 7.1.6001.65
2009-01-19 17:35:04:844 1036 3a8 setup update not required c:\windows\system32\wuaueng.dll.mui: target version = 7.1.6001.65, required version = 7.1.6001.65
2009-01-19 17:35:04:844 1036 3a8 setup update not required c:\windows\system32\wucltui.dll: target version = 7.1.6001.65, required version = 7.1.6001.65
2009-01-19 17:35:04:844 1036 3a8 setup update not required c:\windows\system32\wucltui.dll.mui: target version = 7.1.6001.65, required version = 7.1.6001.65
2009-01-19 17:35:04:844 1036 3a8 setup update not required c:\windows\system32\wups.dll: target version = 7.1.6001.65, required version = 7.1.6001.65
2009-01-19 17:35:04:844 1036 3a8 setup update not required c:\windows\system32\wups2.dll: target version = 7.1.6001.65, required version = 7.1.6001.65
2009-01-19 17:35:04:844 1036 3a8 setup update not required c:\windows\system32\wuweb.dll: target version = 7.1.6001.65, required version = 7.1.6001.65
2009-01-19 17:35:04:844 1036 3a8 setup   * isupdaterequired = no
2009-01-19 17:35:04:969 1036 3a8 pt +++++++++++  pt: synchronizing server updates  +++++++++++
2009-01-19 17:35:04:969 1036 3a8 pt   + serviceid = {3da21691-e39d-4da6-8a4b-b43877bcb1b7}, server url = http://evag-wsus/clientwebservice/client.asmx
2009-01-19 17:35:05:016 1036 3a8 pt warning: cached cookie has expired or new pid available
2009-01-19 17:35:05:016 1036 3a8 pt initializing simple targeting cookie, clientid = 04ffe8cb-aae8-47b6-80a9-04832e9960c2, target group = , dns name = hon-pc-131.evag.corp
2009-01-19 17:35:05:016 1036 3a8 pt   server url = http://evag-wsus/simpleauthwebservice/simpleauth.asmx
2009-01-19 17:35:08:266 1036 3a8 pt +++++++++++  pt: synchronizing extended update info  +++++++++++
2009-01-19 17:35:08:266 1036 3a8 pt   + serviceid = {3da21691-e39d-4da6-8a4b-b43877bcb1b7}, server url = http://evag-wsus/clientwebservice/client.asmx
2009-01-19 17:35:08:469 1036 3a8 agent   * found 0 updates , 38 categories in search; evaluated appl. rules of 188 out of 204 deployed entities
2009-01-19 17:35:08:469 1036 3a8 agent *********
2009-01-19 17:35:08:469 1036 3a8 agent **  end  **  agent: finding updates [callerid = automaticupdates]
2009-01-19 17:35:08:469 1036 3a8 agent *************
2009-01-19 17:35:08:485 1036 398 au >>##  resumed  ## au: search updates [callid = {dbb40182-2753-48f1-bf7f-8433dfdfc13d}]
2009-01-19 17:35:08:485 1036 398 au   # 0 updates detected
2009-01-19 17:35:08:485 1036 398 au #########
2009-01-19 17:35:08:485 1036 398 au ##  end  ##  au: search updates [callid = {dbb40182-2753-48f1-bf7f-8433dfdfc13d}]
2009-01-19 17:35:08:485 1036 398 au #############
2009-01-19 17:35:08:485 1036 398 au au setting next detection timeout 2009-01-20 00:31:42
2009-01-19 17:35:08:485 1036 398 au setting au scheduled install time 2009-01-20 01:00:00
2009-01-19 17:35:13:469 1036 3a8 report report event: {fdfeaad7-02ff-4a9c-af9f-07e36448dd1f} 2009-01-19 17:35:08:469-0500 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 automaticupdates success software synchronization windows update client detected 0 updates.
2009-01-19 17:35:13:469 1036 3a8 report report event: {ea78d47a-de3f-4daf-a11d-e4e25880fb98} 2009-01-19 17:35:08:469-0500 1 156 101 {00000000-0000-0000-0000-000000000000} 0 0 automaticupdates success pre-deployment check reporting client status.

solved.

i had downloaded the windowsxp-kb936929-sp3-x86-enu.exe network installation package (file version 6.2.0029.0 (srv03_qfe.031113-0918) in april, 2008. went microsift site  ( http://www.microsoft.com/downloads/details.aspx?familyid=5b33b5a8-5e76-401f-be08-1e1555d4f3d4&displaylang=en ) and the page shows version available download published on 5/6/2008, 2 weeks later. downloaded again , installed on clean install on 1 of same pcs , updating wsus should. both versions of file show same file version 1 downloaded in april, 2008 322,808 kb versus 1 showing published date of may 6, 2008 being 324,030 kb. evidently ms made changes in file didn't increment file version. have go , try figure out how many pcs used update on during past 9 months.

Windows Server  >  WSUS