RRAS - Some clients can't access mapped drives over VPN

i have domain setup @ small company. there 2 windows server 2003 ad/dns servers replicating. server1 "primary" domain controller/dns server , server2 "secondary". server2 running rras remote vpn access.

i have logon script each user automatically map drives hostname when login domain. mapped drives stay mapped after log out. not deleted. however, i'm having trouble when users take work laptops home , try access mapped drive. example, when connect vpn, can ping the file server called plankton hostname ("ping plankton") and of course ip fine on win xp home system. on win 7 ultimate, cannot ping plankton "plankton". have put in whole fqdn.  "ping plankton.company.com".

one user called me last night , said connect mapped drive, showed few folders believe created, , not folders , files on server. tested creating folder on his, , looking folder on connection see files/folders. believe type of folder/file caching setup. i didn't have time diagnose things on laptop needed work done. temproarily mapped drive ip work.

here @ house:

windows 7 (must ping "ping plankton.company.com"):
ppp adapter company:

   connection-specific dns suffix  . :
   description . . . . . . . . . . . : company
   physical address. . . . . . . . . :
   dhcp enabled. . . . . . . . . . . : no
   autoconfiguration enabled . . . . : yes
   ipv4 address. . . . . . . . . . . : 192.168.114.88(preferred)
   subnet mask . . . . . . . . . . . : 255.255.255.255
   default gateway . . . . . . . . . :
   dns servers . . . . . . . . . . . : 192.168.114.11
   netbios on tcpip. . . . . . . . : enabled

from windows xp home ("ping plankton" works fine)

ppp adapter company vpn:

        connection-specific dns suffix  . :
        description . . . . . . . . . . . : wan (ppp/slip) interface
        physical address. . . . . . . . . : 00-53-45-00-00-00
        dhcp enabled. . . . . . . . . . . : no
        ip address. . . . . . . . . . . . : 192.168.114.89
        subnet mask . . . . . . . . . . . : 255.255.255.255
        default gateway . . . . . . . . . :
        dns servers . . . . . . . . . . . : 192.168.114.11

c:\documents , settings\tavis>ping plankton

pinging plankton [192.168.114.2] 32 bytes of data:

reply 192.168.114.2: bytes=32 time=20ms ttl=127
reply 192.168.114.2: bytes=32 time=18ms ttl=127
reply 192.168.114.2: bytes=32 time=19ms ttl=127
reply 192.168.114.2: bytes=32 time=15ms ttl=127

ping statistics 192.168.114.2:
    packets: sent = 4, received = 4, lost = 0 (0% loss),
approximate round trip times in milli-seconds:
    minimum = 15ms, maximum = 20ms, average = 18ms

yes, using fqdn great,...or use ip#.

 

another thing might consider using offline files.  can set via group policy although client-side tool on users machine (not on server). if these users using laptops pretty solution , allows them use files without being connected @ all.  when connect syncs local "cached" copy of files "real" files on file server. but if run vista not try complex in how that,...keep simple.

 

--
phillip windell

 

the views expressed, own , not of employer, or microsoft,
or else associated me, including cats.
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Windows Server  >  Network Infrastructure Servers