Black screen on Windows Server 2012 r2

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hi,

i'm facing problem since month on rds server 2012 r2.

its virtual machine, hosted on hyper-v 2012 r2.

everything worked far since 1 month when add trouble users.

randomly during day, server slow down, users got kicked remote session, , when try come back, got black screen.

when event appear, i'v tried check server state, task manager or anything, , cannot browse on server because slow answering or not answering @ all.

the work arround found this, reboot server. problem is, right now, need reboot server everyday ....

i've tried many things :

- restore vhdx system previous state (using veeam 14 days ago restaure backup)
- enable automatic disconnection inactive or pending remote session (users doesnt log off properly) set 1 or 10 minutes.

- windows update installed.

none of things correct problem.

any ideas ? tools can use on server gather data provide find solution ?

 

hi,

please check whether hotfix installed:

a windows server 2012 r2 server becomes slow , unresponsive if update 2927901 installed

https://support.microsoft.com/en-us/kb/3055615

if issue persists, please recall or investigate changes made before issue occurred?

please check event logs, terminal services related logs see whether useful information can found:

event viewer -> applications , services logs\ microsoft\ windows.

you may disable , uninstall third party applications test.

best regards,

amy

please remember mark replies answers if , un-mark them if provide no help. if have feedback technet subscriber support, contact tnmff@microsoft.com.



Windows Server  >  Remote Desktop Services (Terminal Services)



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