Windows 2008 and IE7 Crashing

hi,

has encounted issue windows 2008 sp2 crashing ie7? have tried reinstalling multiple times on machine , everytime open ie7 crashes program not responding message , there doesn't seem can fix. have tried upgrading ie8 downloads of technet sites , won't let me upgrade, gives me message not being valid operating system. have tried running without add-ons , sorts of things , nothing seems help. issue scratch install , have done nothing apart try run it. below message getting.

faulting application iexplore.exe, version 7.0.6002.18005, time stamp 0x49e01e18, faulting module mshtml.dll, version 7.0.6002.18005, time stamp 0x49e02cf4, exception code 0x4000001f, fault offset 0x006fc966, process id 0x870, application start time 0x01ca97e156fe9a84.

thanks,
simon

hi simon,

 

i suggest trying following steps troubleshoot issue:

 

step 1 reset ie

==========

1. click start, run, type: “inetcpl.cpl” (without quotation marks) , press enter.

2. switch advanced tab.

3. click "reset..." button.

4. click reset confirm operation.

5. click close when resetting process has finished.

6. uncheck "enable third-party browser extensions*" option in browsing box.

7. click apply, click ok.

 

step 2: use ad-aware clean spyware system

=====================================

1. download , install ad-aware following page:

http://lavasoft.element5.com/products/ad-aware_se_personal.php

 

please note: third-party product discussed here manufactured company independent of microsoft. make no warranty, implied or otherwise, regarding product's performance or reliability.

 

2. click start button -> "all programs" -> "lavasoft ad-aware se personal" -> "ad-aware se personal" start ad-aware.

(note: if there popup box asking whether or not check definition updates, please click ok , click connect. click ok download , install latest definition, , click finish.)

 

3. click "start" in ad-aware window, , click "next" start scan.

 

4. after scan finished, click "next", click check boxes on "critical objects" tab select them, click "next", , click ok confirm removal.

 

this remove found spyware objects. restart computer.

 

step 3 safe mode

============

restart computer , keep pressing f8 enter safe mode.

 

does ie7 still crash? if not, let’s try step 4.

 

step 4 clean boot

===========

let’s disable startup items , third party services when booting. method determine if issue caused loading program or service. please perform following steps:

 

1. click start button type "msconfig" (without quotation marks) in start search box, , press enter.

 

note: if prompted, please click continue on user account control (uac) window.

 

2. click "services" tab, check "hide microsoft services" box , click "disable all" (if not gray).

 

3. click "startup" tab, click "disable all" , click "ok".

 

then, restart computer. when "system configuration utility" window appears, please check "don't show message or launch system configuration utility when windows starts" box , click ok.

 

please test issue in clean boot environment, if issue disappears in clean boot environment, can use 50/50 approach narrow down entry causing issue.

 

if issue persists, may install system scratch again.

 

hope helps.

 

tim quan - msft

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