Problems with alignment when printing a mail merge envelope in Word 2013

i using mail merge in word 2013 print approximately 100 envelopes, size #10 landscape (9.5" x 4.12"), return , recipient address.  when goes print, alignment wrong: prints recipient address @ "top" of envelope, , return address cut off.  have set correctly in document file , can preview each 1 of envelopes.  looks great on screen, envelopes not print correctly.

i have verified word's printer feed method (by going envelopes > feed > printing options) matches how blank envelopes sitting in printer tray.  have verified in both word , on printer setup #10 envelope correct paper shape/size.  have verified document's orientation (landscape) , margins.  however, envelopes still not print in alignment how appear on screen.  i've tried changing printer feed method , position of envelope, prints same way every time -- regardless of feed direction choose in word.  recipient address high on envelope, , return address cut off.

on hunch, inserted plain sheet of 8.5" x 11" paper , printed "envelope" on that.  sure enough, word prints document if envelope glued upper right corner of sheet of paper.  (as in, if attached #10 envelope upper right corner of sheet of paper, of fields correctly aligned.)

how fix , envelopes print correctly?  please remember have tried changing printer feed method (the direction envelopes go printer) on word, has no effect on how document ends printing.

thank help!

hi,

we suggest you do of following:

• update printer driver.
• go printing options tab of envelope options dialog box, , make adjustments printing options. print envelope again. repeat process until discover configuration of printing options yields results want.
• you may follow article steps create , print single envelope test if works: http://office.microsoft.com/en-us/word-help/create-and-print-a-single-envelope-ha102145290.aspx#bm2

best regards,

karen hu

Microsoft Office  >  Word IT Pro Discussions