Workflow or Network Scanning via SMB from Xerox WorkCentre to Server 2012R2 Fails - SMB3 Compatibility Issue

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hello all,

we migrated 1 of our file servers 2008 r2 2012 r2 , 1 of unexpected snafus ran sudden inability perform workflow scanning / network scanning (via smb protocol) several xerox workcentre models (5050, 5150, 5775, 6400xf, 7346) our windows server 2012 r2 server.

symptom:

the consistent symptom xerxo workcentre units produce folder called "doc***.lck" empty file inside of named "lockinfo.dat".  opening lockinfo.dat notepad showed absolutely nothing - null file.  previously, on server 2008 r2, resulting file have been pdf.

i spent last week working through issue on various xerox workcentre models of our xerox distributor/service company, thought i'd post solution(s) here maybe save else time , headaches.

solution:

in general, xerox workcentre models seemed failing due incompatibility between existing firmware versions , smb3 on windows server 2012/r2.  the solution obvious, (update firmware on workcentre units) difficult come due xerox keeping several of firmware updates unavailable download general public.

key break in determining if updated firmware available came when stumbled upon "software release quick lookup table" spreadsheet on xerox's website.

https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&cad=rja&uact=8&ved=0cckqfjaaahukewifj4tz5ldhahwtqzikhdvyaiy&url=http%3a%2f%2fwww.xerox.com%2fdownloads%2fusa%2fen%2fc%2fcert_software_release_quick_lookup_table.xls&ei=es3svcxufzodyqtvsymwag&usg=afqjcnhnnq4kmetylncriqu4rydwb_vhug&bvm=bv.99804247,d.aww

under "software levels" tab of spreadsheet, can lookup model, , available firmware or spar updates unit should listed.  in case, firmware updates needed correct issue had note in "how obtain?" field like, "customer downloadable; must contact xerox support center , request release."  

 in working our xerox reseller/support reps, wasn't clear aware of of latest versions of firmware or spar updates listed in spreadsheet.  being able refer them spreadsheet helped expedite getting latest firmware updates.

after getting latest firmware updates applied xerox workcentre units, typically had nuke settings related workflow scanning (file repositories, default templates etc) , start scratch.  in cases, had try defining port 139 in smb settings , if failed, try port 445.  i can't explain why 139 worked on units , 445 worked on others, (one think 445 after firmware updates) indeed case.

@ time of writing, had workflow scanning server 2012 r2 working on following models:

model | firmware revision | smb port number used
workcentre 5150 | 021.120.065.00260 | 445
workcentre 5775 | 061.132.225.18300 | 139
workcentre 6400xf | 061.070.105.09600 | 445
workcentre 7346 | 1.227.4 | 139 (don't think upgrade needed unit)

have not yet found solution 5050.




Windows Server  >  Windows Server 2012 General



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