Enterprise Remote Access Connection to TS Farm timeouts

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we started seeing , issue our employees not able connected web app using enterprise remote login.  here happens:

1.  open enterprise remote access webpage , put in domain\username , password , click sign in

2.  after login presented web apps.  when select web app box comes says connecting to     xxx farm.  if hit details shows logging terminal server (prepairing desktop..etc) , box disappears , disconnected terminal server. 

it sounds timeout issue.  can help? 

hi,

 

please check firewall settings. default, remoteapp , desktop connection management service uses tcp port 5504 communicate rd web access server. port on remoteapp , desktop connection management service communicates must available.

 

if using windows xp & vista client, should install rdc 7.0.

remote desktop connection 7.0

http://support.microsoft.com/kb/969084/en-us

 

do have deployed rd session broker remoteapp rd session host farm?

 

remote desktop connection broker (rd connection broker), formerly terminal services session broker (ts session broker), role service provides following functionality:

  • allows users reconnect existing sessions in load-balanced rd session host server farm. prevents user disconnected session being connected different rd session host server in farm , starting new session.
  • enables evenly distribute session load among rd session host servers in load-balanced rd session host server farm.
  • provides users access virtual desktops hosted on rd virtualization host servers , remoteapp programs hosted on rd session host servers through remoteapp , desktop connection.

 

please check if special anti-virus software or firewall installed in rds , client pc. please disable or uninstall them see if same issue still exists.

 

technology changes life……


Windows Server  >  Remote Desktop Services (Terminal Services)



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