Event 12002: "The Reporting Web Service is not working." everything else fine, after installing Dell DSET.

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in troubleshooting unrelated problem (intermittent lsi_sas event 11 errors), on our sbs 2k8 pro dell pe t310 server, dell support guy had me install program called dset dell collects , returns info server them evaluate. installed dell download manager download , install firmware update device causing problems. far, appears original problem has been corrected. however, ever since server restart after installing programs, i've been getting 

wsus event 12002 "the reporting web service not working." , clients showing out of date in sbs console. 

 

in client %windir%\windowsupdate.log files, i'm seeing

2012-01-27	16:42:19:674	1428	2f8	pt	warning: reporteventbatch failure, error = 0x8024400e, soap client error = 7, soap error code = 400, http status code = 200  2012-01-27	16:42:19:674	1428	2f8	pt	warning: soap fault: 0x000190  2012-01-27	16:42:19:674	1428	2f8	pt	warning:     faultstring:server unable process request. ---> type initializer 'microsoft.updateservices.internal.reporting.webservice' threw exception. ---> cannot open database "susdb" requested login. login failed.  login failed user 'nt authority\network service'.  2012-01-27	16:42:19:674	1428	2f8	pt	warning:     errorcode:(null)(0)  2012-01-27	16:42:19:674	1428	2f8	pt	warning:     message:(null)  2012-01-27	16:42:19:674	1428	2f8	pt	warning:     method:(null)  2012-01-27	16:42:19:674	1428	2f8	pt	warning:     id:(null)  2012-01-27	16:42:19:674	1428	2f8	report	warning: reporter failed upload events hr = 8024400e.

and again, started after dell software installed.

strangely, the the wsus client access tools from

http://technet.microsoft.com/en-us/wsus/bb466192

says fine:

wsus client diagnostics tool    checking machine state          checking admin rights run tool . . . . . . . . . pass          automatic updates service running. . . . . . . . . . pass          background intelligent transfer service running. . . pass          wuaueng.dll version 7.4.7600.226. . . . . . . . . . . . pass                  version wsus 2.0    checking au settings          au option 4: scheduled install . . . . . . . . . . . pass                  option policy settings    checking proxy configuration          checking winhttp local machine proxy settings . . . pass                  winhttp local machine access type                          <direct connection>                  winhttp local machine proxy. . . . . . . . . .  none                  winhttp local machine proxybypass. . . . . . .  none          checking user ie proxy settings . . . . . . . . . . . . pass                  user ie proxy. . . . . . . . . . . . . . . . .  none                  user ie proxybypass. . . . . . . . . . . . . .  none                  user ie autoconfig url proxy . . . . . . . . .  none                  user ie autodetect                  autodetect not in use

checking connection wsus/sus server  wuserver = http://pet310:8530  wustatusserver = http://pet310:8530  usewuserver enabled. . . . . . . . . . . . . . . . . pass  connection server. . . . . . . . . . . . . . . . . . pass  selfupdate folder present. . . . . . . . . . . . . . pass

on server, wsus console connects server , shows 1 update installed. 1 update shows needing installed on 1 of pc's , has been seen of them , installed 2 (offices locked). clients /are/ seeing updates, can't report have installed them.

in client logs, see things like:

2012-01-27	16:59:01:901	1428	 90	pt	+++++++++++  pt: synchronizing server updates  +++++++++++  2012-01-27	16:59:01:901	1428	 90	pt	  + serviceid = {3da21691-e39d-4da6-8a4b-b43877bcb1b7}, server url = http://pet310:8530/clientwebservice/client.asmx  2012-01-27	16:59:02:119	1428	 90	pt	warning: cached cookie has expired or new pid available  2012-01-27	16:59:02:119	1428	 90	pt	initializing simple targeting cookie, clientid = 20462b92-3b64-4b9c-a754-213a2dc49ef6, target group = , dns name = jn-pcg-grt270p.efplus3.local  2012-01-27	16:59:02:119	1428	 90	pt	  server url = http://pet310:8530/simpleauthwebservice/simpleauth.asmx  2012-01-27	16:59:07:903	1428	 90	pt	+++++++++++  pt: synchronizing extended update info  +++++++++++  2012-01-27	16:59:07:903	1428	 90	pt	  + serviceid = {3da21691-e39d-4da6-8a4b-b43877bcb1b7}, server url = http://pet310:8530/clientwebservice/client.asmx  2012-01-27	16:59:35:063	1428	 90	agent	  * found 0 updates , 63 categories in search; evaluated appl. rules of 1268 out of 2211 deployed entities  2012-01-27	16:59:35:640	1428	 90	agent	*********  2012-01-27	16:59:35:656	1428	 90	agent	**  end  **  agent: finding updates [callerid = automaticupdates]  2012-01-27	16:59:35:656	1428	 90	agent	*************  2012-01-27	16:59:35:671	1428	3c4	au	>>##  resumed  ## au: search updates [callid = {51e1120e-6b0b-4e3a-9b90-be35f36cdcbe}]  2012-01-27	16:59:35:671	1428	3c4	au	  # 0 updates detected  2012-01-27	16:59:35:671	1428	3c4	au	#########  2012-01-27	16:59:35:671	1428	3c4	au	##  end  ##  au: search updates [callid = {51e1120e-6b0b-4e3a-9b90-be35f36cdcbe}]  2012-01-27	16:59:35:671	1428	3c4	au	#############  2012-01-27	16:59:35:671	1428	3c4	au	featured notifications disabled.  2012-01-27	16:59:35:671	1428	3c4	au	au setting next detection timeout 2012-01-28 01:49:43  2012-01-27	16:59:35:671	1428	3c4	au	setting au scheduled install time 2012-01-28 11:00:00  2012-01-27	16:59:40:629	1428	 90	report	report event: {19aa06a3-fb43-4c58-96ff-a9f269842692}	2012-01-27 16:59:35:640-0800	1	147	101	{00000000-0000-0000-0000-000000000000}	0	0	automaticupdates	success	software synchronization	windows update client detected 0 updates.  2012-01-27	16:59:40:629	1428	 90	report	report event: {eff6539c-ad79-49f5-939f-9167dc6b1600}	2012-01-27 16:59:35:640-0800	1	156	101	{00000000-0000-0000-0000-000000000000}	0	0	automaticupdates	success	pre-deployment check	reporting client status.

followed reporting web 

so far have

  • uninstalled dell software (except firmware update, of course)
  • re-run configuration wizard wsus console. 
  • tried run "server cleanup wizard" locked (times 3 hours) while deleting old updates.
  • spent hours searching net other people have problem , checking suggestions. of can find appears relate prior versions of iis or os. e.g. 2k3 or versions of iis have different user interface.

i've checked:

  • the permissions on folders referenced web services. far can tell permissions set correctly. 
  • there no .net 1.1 or 2.0 installed on server (and never remember).
  • again, clientwebservices seem working fine, it's reporting service failing.
advice on how troubleshoot appreciated.

 

thanks info. know.

turns out although "windows update" service running, "update service" service wasn't running. doh. no idea why... set autostart after delay. , there weren't error message indicating problem, see. started when started , stayed running. seems working now. after next restart, i'll check , see if has problem again.

dell support says operating system problems microsoft solve. 



Windows Server  >  WSUS



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