USB ports not working

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during install of server 2k8 used flash drive install raid drivers. have installed exchange 07 on server cannot use usb devices. have tried flash drives, mice, , hard drives. checked in device manager , drivers showing functioning usb. thoughts?

 

hi,

 

i suggest trying following steps troubleshoot issue.

 

step 1: reinstall usb controllers

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1. click "start", type in "devmgmt.msc" (without quotation marks) in start search bar , press enter.

2. in device manager, double click expand "universal serial bus controllers", right click on "host controller", click "uninstall" , click "ok".

3. repeat step 2 uninstall items under "universal serial bus controllers".

 

then, please restart computer , windows server 2008 reinstall usb controllers automatically.

 

note: if using usb mouse, please follow "use keyboard" steps reinstall usb controllers.

 

use keyboard

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first, please disconnect usb devices. then, go through following steps:

 

1. press "ctrl + esc" open start menu. press "up" , "down" move highlight "run" , press "enter".

2. type in "devmgmt.msc" , press "enter".

3. in device manger, press tab , use "up" , "down" move highlight "universal serial bus controllers".

4. press "right" , expand it.

5. press "down" move first item , press "delete" remove it.

6. repeat step 5 , uninstall items under "universal serial bus controllers".

 

then, restart computer , windows server 2008 reinstall usb controllers automatically.

 

after reinstalling usb controllers, let's check result. if behavior persists, let's boot safe mode check if behavior related hardware. in safe mode, load system minimum amount of programs , devices.

 

step 2: log on safe mode

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1. restart computer , start pressing f8 key on keyboard. on computer configured booting multiple operating systems, can press f8 key when see boot menu.

2. when windows advanced options menu appears, select safe mode, , press enter.

3. log onto default administrator account or user account administrator privileges.

 

note 1: in safe mode, system display , desktop , perform differently in normal mode. temporary. go normal mode, need restart computer.

 

can usb devices work in safe mode?

 

i forward hearing you.

 

tim quan - msft



Windows Server  >  Windows Server General Forum



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