Word 2010 Pro: Blank New Page not coming up at Word startup

computer: win7 ult 32b, office 2010 pro plus  :: not part of ad or on domain

i have cleared , saved normal.dotm file in templates directory. did not work. once started word same doc file came up.

i have deleted nomal.dotm file.  have noticed normal.dotm file not being recreated once word restarted.

       delete normal.dotm restarted pc then start word did not work.

       delete normal.dotm close office apps restart word, not work.

in word 2010 template directory define correctly: c:\users\username\appdata\roaming\microsoft\templates

i have reset, deleted , cleared i know how , have read about. 1 has me perplexed.

the doc file word opens up too located in users documents folder. removed file , put on desktop , word still opened up the document cached somewhere.

help please.....

 

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djo_network support tech

if delete normal.dotm file, word create new 1 and, preference, base on old normal.dot earlier version of word, if have one.

 

see if have normal.dot (in same location normal.dotm was) , - deleting normal.dotm - edit it, or rename it, or move somewhere else, or, if has no worthwhile content, delete - whatever takes fancy - , see if word starts clean document.

 

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enjoy,
tony
www.wordarticles.com

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