Access Denied, Unable to connect (XP client to 2008 R2 Server)

hey all, i've run issue in our environment that's been driving me crazy. basically, xp sp3 machines connecting new windows 2008 r2 server , randomly receiving "access denied, unable connect." errors. make matters worse, seems happen random queues on server, , not experiences (maybe 1 out of 10 people). example, user can connect 1 out of 5 print queues successfully. furthermore, , may not matter, print queue has problems has no server or fqdn in printer/faxes view. ideas or direction appreciated!

i work apit , want add additional information on issue.

someone passed along event log messages machine experienced issue

event type:   error

event source:           print

event category:       none

event id:        22

date:               10/6/2010

time:              10:59:29 am

user:               nt authority\system

computer:     computername

description:

failed ugrade printer settings printer \\ourprintserver\printername,localonly driver c:\windows\system32\spool\drivers\w32x86\3\hpmdp6de.dll error 5.

 

for more information, see , support center @ http://go.microsoft.com/fwlink/events.asp.

the same engineer collected information able reproduce problem on windows xp sp3 machine didn't have problem.

these articles have useful information specific event id 22, not provide enough information on [root] cause (or possible root causes) or solutions:

• http://technet.microsoft.com/en-us/library/cc734804(ws.10).aspx
• http://technet.microsoft.com/en-us/library/cc773827(ws.10).aspx
• http://msdn.microsoft.com/en-us/library/ms839125.aspx

Windows Server  >  Print/Fax