Windows Server 2012 R2 Remote Desktop Server - User session hangs when logging off

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from time time, user's session hangs when signing out of windows 2012 <g class="gr_ gr_17 gr-alert gr_gramm punctuation multireplace" data-gr-id="17" id="17">rds .</g>

this has happened 2 different users. each time session hangs message "signing out" , user cannot sign in presented same message when doing so.

i have logged in rds administrator, checked task manager , found office application still running, such excel. have noticed each time user's session hangs.

when <g class="gr_ gr_18 gr-alert gr_tiny gr_spell contextualspelling multireplace" data-gr-id="18" id="18">i</g> end process of office application , log user off via task manager, user can log in again.

i have reinstalled office software , still occurs every , then....

any suggestions?

so when there logging off closing apps down. or leaving them open , trying log off. if there leaving them open problem saving doccument , how profile set up? using roaming profiles? or doing have ue-v set suggest using ue-v can give download if needs be. 

how many users running on server , using broker? whats spec of machine running on?

or office software randomly running? version of office using?

let me know how on 

regards

a.c

make sure propose answer if helped you. ‌ ‌

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Windows Server  >  Remote Desktop Services (Terminal Services)



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