User is disconnected when trying to shadow a remote desktop session

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we have several terminal servers/remote desktop servers on able use remote control shadow users.  whenever try start remote control, user trying remote control disconnected.

this working fine until had disable gpo setting have easy print driver used first.  easy print disabled because not work several of redirected printers.  had install drivers redirected printers , have easy print last resort instead of first. 

this behavior seen on both terminal server 2008 , remote desktop server 2008 r2.

is there fix or doing wrong when disable "use easy print first" allow redirected printers work?

hi,

this problem can resolved can tell if connecting windows server 2008 or 2008 r2 doing following:

1. logon remote desktop services session host computer administrator
2. start--run gpedit.msc
3. in left pane, under computer configuration, navigate following:

administrative templates\windows components\remote desktop services\remote desktop session host\remote session environment

4. in right pane, double-click on set compression algorithm rdp data
5. select enabled, , choose balances memory , network bandwidth
6. click ok save change

however if have windows xp workstation , have upgraded rdp version newest download version 7.0  

update windows xp (kb969084)

if above doesn't resolve issue,please refer hot-fix kb:

error message when shadow remote desktop service session in windows server 2008 r2 or in windows 7: "because of protocol error, session disconnected. please try connecting remote computer again."

http://support.microsoft.com/kb/2273487/en-us

 

please install hot-fix see whether issue still exists.

regards,

clarence

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Windows Server  >  Remote Desktop Services (Terminal Services)



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