RDP not accessible after Service Pack upgrade - Windows Server 2008 R2 Enterprise

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hi,

i have windows server 2008 r2 enterprise. applied service pack 1 on machine. after upgrade, remote desktop of machine not accessible. stress point that, rdp accessible after upgrade, on same day. but, next day when tried, rdp request getting crashed. have checked remote desktop services started. after that, when tried take rdp of machine, machine initially. but, after type username , password, rdp literally crashes. please note had entered username , password inside machine. not in first credential box local machine.

also, after crash, service 'remote desktop service' in stopped state. need manually restart service machine. kindly note that, virtual machine in vmware esx.

the following entry logged in event viewer also.

log name:      system
source:        service control manager
date:          4/19/2012 5:49:11 pm
event id:      7034
task category: none
level:         error
keywords:      classic
user:          n/a
computer:      nocmetplsce.forest.com
description:
remote desktop services service terminated unexpectedly.  has done 11 time(s).
event xml:
<event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <system>
    <provider name="service control manager" guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" eventsourcename="service control manager" />
    <eventid qualifiers="49152">7034</eventid>
    <version>0</version>
    <level>2</level>
    <task>0</task>
    <opcode>0</opcode>
    <keywords>0x8080000000000000</keywords>
    <timecreated systemtime="2012-04-19t12:19:11.499934800z" />
    <eventrecordid>8005</eventrecordid>
    <correlation />
    <execution processid="528" threadid="4872" />
    <channel>system</channel>
    <computer>nocmetplsce.forest.com</computer>
    <security />
  </system>
  <eventdata>
    <data name="param1">remote desktop services</data>
    <data name="param2">11</data>
  </eventdata>
</event>

i appreciate if can tell whether similar issues faced before itself. appreciated.

thanks,

tom

you cannot vote on own posthi,

i have seen occur.  recommend open control panel -- windows update, click check updates, , install important updates.  after restarting please test see if issue has been solved.  if not, recommend first remove kb2667402 , kb2621440, restart, check updates again , re-install them (2621440 & 2667402).

in specific case saw 2621440 installed 2008 r2 rtm, sp1, rdp crashing, installing 2667402 fixed it.  in other reported cases 2621440 , 2667402 installed , installing additional updates , restarting fixed it.

please reply results details of hotfixes/service pack 1 you had installed prior breaking , hotfixes installed fix issue.  narrow down problem.

thanks.

-tp




Windows Server  >  Remote Desktop Services (Terminal Services)



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